Refund policy

What this covers

• The campaign fee, $5,000.00 per participating brand per campaign, paid through Stripe
• The revenue share, 3% of net product revenue, after discounts and refunds, excluding tax and shipping, billed through Shopify

The billing terms describe both charges. The Sweepsy service agreement sets the same rules.

Campaign fee

Sweepsy refunds the campaign fee in full if Sweepsy cancels the campaign before it starts, or if Sweepsy cannot confirm the brand's spot after payment.

In all other cases Sweepsy does not refund the campaign fee, except where the law requires it. This includes a brand that withdraws from the campaign before or after the campaign starts, and a brand that Sweepsy removes from the campaign under its service agreement.

A refund goes back to the payment method used to pay the Stripe invoice. A refunded or disputed fee no longer counts as paid, so that brand's campaign cannot launch until the fee is paid again.

Revenue share

The revenue share is charged only on net value: the order subtotal after discounts, excluding taxes, shipping and orders that are later refunded or cancelled.

When the brand refunds or cancels an order in Shopify, Sweepsy takes the order out of the net value. If Sweepsy already reported the order to Shopify, Sweepsy reports a matching credit for the share already reported on that order.

An order that the shopper's bank reverses (a chargeback) still counts toward the net value, unless the brand also refunds or cancels the order in Shopify.

Asking for a refund

Email help@trysweepsy.com from the email address on the brand's Sweepsy account. Give the brand name, the campaign, the charge and the reason. You can also contact our team.